Shipping Policy & Info

IS SHIPPING FREE?

Shipping is free on orders over £30 to the UK only. If you live in another country, please see the shipping fee applied to your country at the checkout.

WHERE DO YOU SHIP FROM?

Our warehouses are located in Yiwu, China and our offices are based in Echallens, Switzerland. 

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHEN WILL I RECEIVE MY ORDER?

Depending on the products, orders are shipped out directly from our warehouses in the USA or China. Due to the popularity of our offers, please allow an estimated 5-15 days for your order to arrive (varies from product to product).Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologise! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Notice: There are certain delays on all carriers due to the global pandemic of COVID-19 (aka coronavirus). However, We are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we'll get through this temporary phase soon and keep delighting you with our best service possible. We are sincerely thankful for your continued support and business.

For More Information Please Visit our FAQ's Page or email us as info@lilyscarves.com