Customer Care

Need help? 🧐 We're here for you 24/7!

In a hurry? If you have a commun concern and want a very quick answer, please check our FAQ!

Looking to track your order? Go to the "Track Your Parcel" page and use the tracking number provided in your shipping confirmation email. 

Need personal assistance? Fill the contact form below. A member of Lily Scarves Team will be more than happy to assist you within 24h.

Important update:  As a precautionary health measure for our support specialists in light of COVID-19, we will be handling all services through the email and contact form. You may experience longer response times as we prioritize support for critical services. We apologize for any inconvenience this may cause and appreciate your patience. This message will be updated as the situation changes.